97bd's Privacy Policy —
Your Information Is Our Responsibility

1. Types of Collected Information

We collect various types of information to operate the 97bd platform. This information is divided into two main categories — what you provide directly and what is collected automatically.

1.1 Information You Provide Directly

When you create an account on the 97bd platform or use various services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Login password (stored in encrypted form)
• Any information provided when you contact us

1.2 Automatically Collected Information

When you use the 97bd platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited on the platform and time spent
• Information collected from cookies and similar tracking technologies
• Transaction history and gaming activity logs

2. Purpose of Using Information

Information collected at 97bd is used only for specific and legitimate purposes. We do not use your information for unethical purposes or sell it to third parties under any circumstances.

• Account Management: To create, verify, and keep your account secure.
• Identity and Age Verification: To ensure that only those aged 21 or above can use the service.
• Financial Transaction Processing: To complete deposits and withdrawals smoothly.
• Customer Support: To resolve your issues and answer your questions.
• Fraud Prevention: To detect and prevent irregular activity.
• Service Improvement: To improve our platform and user experience.
• Legal Compliance: To fulfill relevant legal obligations.
• Responsible Gaming: To monitor your gaming behavior and provide support when needed.

3. Information Sharing and Third Parties

97bd does not generally share your personal information with third parties. However, it may be necessary in the following limited circumstances:

3.1 Service Provider Partners

Trusted third-party service providers (such as payment processing companies, technology infrastructure providers, and anti-fraud services) may access your information to operate our services. These partners are contractually bound to comply with 97bd's privacy standards.

3.2 Legal Obligations

If a competent court or regulatory authority legally orders the disclosure of information, we are required to comply with that order. In such cases, we will try to notify you as far as possible, unless prohibited by law.

3.3 Business Transfers

If any part of 97bd's business operations is transferred for any reason, the relevant users' information may form part of that transfer. We will notify you before such a change and your consent will be sought.

We never sell your information — selling your personal information to marketers or third parties is contrary to our policy.

4. Information Protection and Security

97bd has adopted internationally standard technical and organisational measures to ensure the security of your personal information.

• SSL Encryption: All information transmitted on our platform is encrypted via TLS/SSL protocol.
• Secure Servers: Your information is stored on safe and secure servers where unauthorised access prevention systems are active.
• Access Controls: Only authorised staff can access your information and they are bound by strict confidentiality obligations.
• Regular Audits: Our security systems are regularly tested and improved.
• Password Hashing: Your password is not stored directly — only a one-way encrypted hash is retained.

However, transmitting information over the internet is not entirely risk-free. We strive to ensure maximum security, but we cannot guarantee that no unauthorised party will ever be able to bypass our security systems. If you notice any suspicious activity, notify us immediately at [email protected].

5. Cookies and Tracking Technologies

The 97bd platform uses cookies and similar technologies. These technologies help improve your experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Essential for the platform's core functionality (maintaining login state, security tokens).
• Functional Cookies: To remember your preferences (language settings, display preferences).
• Analytical Cookies: To analyse platform usage and improve services — this data is aggregated and anonymous.

5.2 Cookie Controls

You can reject or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

6. Data Retention Period

97bd retains your personal information only for as long as is necessary or legally required. The general policy is as follows:

• Account-related information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a specified period for fraud prevention and legal obligations.
• Records of financial transactions are retained for the period specified under applicable law.
• Information required for legal requirements or dispute resolution is retained until the relevant matter is resolved.

7. Your Rights

Every user registered on the 97bd platform has the following rights regarding their personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be possible if legal obligations exist.
• Right to Restrict Processing: In certain cases you can request that the processing of your information be restricted.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Object: You can object to certain types of processing of your information.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

8. Protection of Minors

97bd's services are for those aged 21 or above only. We never knowingly collect information from minors. Age verification during account registration is mandatory.

If we are informed or become aware that we hold information about a minor, we will immediately close that account and delete the relevant information.

9. Third-Party Links and Services

The 97bd platform may in some cases refer to third-party services (such as payment gateway or game provider services). These third parties have their own privacy policies for which 97bd is not responsible. It is recommended to read their policies before using third-party services.

10. International Data Transfers

Our servers and infrastructure may be located in various places. When information is transferred outside Bangladesh, we ensure that appropriate safeguards — such as contractual protections — are also in place there.

11. Changes to the Policy

97bd reserves the right to change this Privacy Policy from time to time. For significant changes, we will notify you via the platform or by email. The "Last Updated" date shown at the top of the policy always indicates the most recent version.

If you continue to use the 97bd platform after any changes, you will be considered to have agreed to the terms of the revised policy.

12. Complaint Resolution

If you have any concerns or complaints about the processing of your personal information, please contact us directly first. We treat every complaint seriously and aim to provide a resolution within a reasonable time.

If the issue is not resolved after contacting us, you have the right to complain to the applicable regulatory authority in your area.